Around eight years ago, I purchased the Kreg PRS3000 router lift and PRS1045 router table. I found out that the Kreg PRS3000 lift is actually a rebrand of Woodpeckers PRL_V2. Awhile ago, I noticed that the fine adjust height adjust thumb wheel had gotten extremely difficult to turn. I decided to reach out to Kreg support for a suggested fix. I was immediately referred to Woodpeckers support.
Upon contacting Woodpeckers, they offered me two options 1.) Ship me a suspect lift nut with install instructions or 2.) Ship the lift back to them for a free examination and repair/refurbish. Went with option 1 Initially without any significant difference. I then decided to ship the lift back in. (Note that this was roughly close to 8 years after my initial purchase.)
Today, about 10 days later, I received my refurbished lift with another new lift nut and replaced the fine adjustment thumb wheel and gearbox! Albeit the thumb wheel is now Woodpeckers red. Installed it back in my router table and it has been returned to like new performance. It did cost me $28 to return it, but they replaced parts/,labor and return shipping for $0!
I would rate their Customer Service as top notch! Great folks to work with and they really stand behind their products.
Wayne
Upon contacting Woodpeckers, they offered me two options 1.) Ship me a suspect lift nut with install instructions or 2.) Ship the lift back to them for a free examination and repair/refurbish. Went with option 1 Initially without any significant difference. I then decided to ship the lift back in. (Note that this was roughly close to 8 years after my initial purchase.)
Today, about 10 days later, I received my refurbished lift with another new lift nut and replaced the fine adjustment thumb wheel and gearbox! Albeit the thumb wheel is now Woodpeckers red. Installed it back in my router table and it has been returned to like new performance. It did cost me $28 to return it, but they replaced parts/,labor and return shipping for $0!
I would rate their Customer Service as top notch! Great folks to work with and they really stand behind their products.
Wayne