I use professional products which are not available through normal retail, normally Lenmar (Benjamin Moore)
So I tried Sherwin Williams industrial products out of Charlotte, as the products are not available at the normal Sherwin Williams store outlets.
Here is the experience:
Sales rep was helpful in recommendations, products and application as well as matching the color to a customer specification.
Ordered by his recommendation over the phone with a business credit card.
Later, same day got two fraudulent credit card transactions to Nike, had to call Bank of America, cancel card, get a new one mailed.
Was promised an email invoice which never happened, a total amount was billed to the card, but no invoice no details.
Product was delivered poorly packed to the wrong address. Some of the cans were damaged enough to have slight leaks, but I persevered.
Finished a customer job, the products really worked well, similar to Lenmar, shipped the job 700 miles away from NC to NJ, 200lb. crate.
Customer called, the color was completely off, sent me pictures of the color on other items in his home, compared to the job color. Sherwin Williams did a color which was not even close to the specification provided.
Crate will be shipped back at around $400, I have to repaint the job and ship it back at another $400.
The Sales Rep has gone quiet.
Sent corporate a message, will be interesting to see if they care.
Needless to say, I will stick with what I used before and avoid these folks.
Sorry for the rant, just very frustrating.
So I tried Sherwin Williams industrial products out of Charlotte, as the products are not available at the normal Sherwin Williams store outlets.
Here is the experience:
Sales rep was helpful in recommendations, products and application as well as matching the color to a customer specification.
Ordered by his recommendation over the phone with a business credit card.
Later, same day got two fraudulent credit card transactions to Nike, had to call Bank of America, cancel card, get a new one mailed.
Was promised an email invoice which never happened, a total amount was billed to the card, but no invoice no details.
Product was delivered poorly packed to the wrong address. Some of the cans were damaged enough to have slight leaks, but I persevered.
Finished a customer job, the products really worked well, similar to Lenmar, shipped the job 700 miles away from NC to NJ, 200lb. crate.
Customer called, the color was completely off, sent me pictures of the color on other items in his home, compared to the job color. Sherwin Williams did a color which was not even close to the specification provided.
Crate will be shipped back at around $400, I have to repaint the job and ship it back at another $400.
The Sales Rep has gone quiet.
Sent corporate a message, will be interesting to see if they care.
Needless to say, I will stick with what I used before and avoid these folks.
Sorry for the rant, just very frustrating.