They swapped it out for a new one. What more should they have done ... shoot the manager?
Sent from my iPhone using Tapatalk Pro
They shouldnt have dragged their feet. And drag their feet they did. Its supposed to be a premium product with premium support one would expect. I am curious though, who has to disassemble your old one, box it up and see to it that it gets shipped? Is Sawstop going to do all of that?. Or do you have to load it on a truck or trailer and go get the new one at Klingspor too?
Sawstop authorized swapping out a new saw for the defective. Klingspor is going to supply the replacement saw and facilitate shipping the defective saw back to Sawstop.
I have no complaints about how Sawstop or Klingspor handled this situation.
Pete
It sounds like everything worked out.
I love a happy ending. STUFF does happen. What separates the good from the bad is how they deal with it the STUFF. Yes some times it takes more time then we want and a few phone calls but I am glad it worked out.
They shouldnt have dragged their feet. And drag their feet they did. Its supposed to be a premium product with premium support one would expect. I am curious though, who has to disassemble your old one, box it up and see to it that it gets shipped? Is Sawstop going to do all of that?. Or do you have to load it on a truck or trailer and go get the new one at Klingspor too?
Can we stop "whining" about Saw Stop and Klingspor now? Pete did a fine job negotiating the fix with a lot of patience.
I'd buy a Saw Stop if I wanted one despite the vilification of them here.
In the final analysis, it all ended well for you. I commend you for "keeping your cool" during this time and do think you proved that by doing so, you saved yourself a lot of aggravation. It also seems that Sawstop as well as Klingspor handled it properly. However, if the Sawstop tech right from the start told you they guarantee they will either repair it or send out a new one you would have felt better right from the start. You probably weren't the first owner of a saw from the "defective batch" to have this complaint but wasn't told of this until a couple of calls later if what I read is correct.
I wonder what is different about the saws in your s#batch than other "batches"?
I personally reside in the camp that SawStop did not handle this very well and does not deserve any kudos here.
You're an electrical engineer and it's a little surprising that you're not at least slightly sympathetic to SawStop and this "engineering" problem with a batch of about 100 saws.
I've always heard that you shouldn't buy a car that was assembled on a Monday or a Friday, maybe that goes for Saw Stop tablesaws also, LOL.