Don't know if you've noticed, but Rigid is now offering a "Lifetime Warranty" on some of their corded, cordless (including batteries), and some pneumatics tools. When I saw that my local Home Depot had the Rigid 12-volt Lithium-Ion drill/driver on sale for $103 with a "Lifetime Warrant", I couldn't pass it up - fresh batteries for a "lifetime."
So, I drove 40 miles one way, bought the drill/driver, and brought it home. I put my first battery in to charge while I went on-line to register the tool - a must for the warranty to be in effect. Two hours later the 30-minute charger still had not charged the first battery. I put in the other battery, left it overnight, and in the morning the 30-minute charger was still blinking/charging. I reread the instructions on the charger and found that both the lights blinking simultaneously means that either the batteries or charger is defective.
I drove the 80 miles round-trip to exchange the drill. Before leaving the store, I tested the new charger. It was defective also. The tool aisle salesman tested a third one, and it was defective also. By this time, I had experienced all of Rigid's cordless drill/drivers that I wanted. So, I traded it for a DeWalt 12-volt cordless that uses the same batteries that have served me well for many years. Didn't get it for $103 though.
I e-mailed the Rigid Power Tool Customer Service explaining my problem. I would still buy one if the thing would work. It really seems to be a well designed drill and fits nicely in your hand, and is very compact. The Customer Service Rep expressed total disbelief that Rigid could experience such a problem and told me to check around with other stores until I found one that worked. At $3.25 for a gallon of gas, it would be cheaper to hire someone to drill the holes for me than look for a tool that works. Customer Service offered no solutions other than just keep looking and they could not believe it could happen.
CONCLUSION: If you live in the Fayetteville area and buy the above tool, be very careful. I am sure that they put the ones that didn't work back on the shelf. I have other Rigid tools that work fine, but this particular one STINKS!!!
So, I drove 40 miles one way, bought the drill/driver, and brought it home. I put my first battery in to charge while I went on-line to register the tool - a must for the warranty to be in effect. Two hours later the 30-minute charger still had not charged the first battery. I put in the other battery, left it overnight, and in the morning the 30-minute charger was still blinking/charging. I reread the instructions on the charger and found that both the lights blinking simultaneously means that either the batteries or charger is defective.
I drove the 80 miles round-trip to exchange the drill. Before leaving the store, I tested the new charger. It was defective also. The tool aisle salesman tested a third one, and it was defective also. By this time, I had experienced all of Rigid's cordless drill/drivers that I wanted. So, I traded it for a DeWalt 12-volt cordless that uses the same batteries that have served me well for many years. Didn't get it for $103 though.
I e-mailed the Rigid Power Tool Customer Service explaining my problem. I would still buy one if the thing would work. It really seems to be a well designed drill and fits nicely in your hand, and is very compact. The Customer Service Rep expressed total disbelief that Rigid could experience such a problem and told me to check around with other stores until I found one that worked. At $3.25 for a gallon of gas, it would be cheaper to hire someone to drill the holes for me than look for a tool that works. Customer Service offered no solutions other than just keep looking and they could not believe it could happen.
CONCLUSION: If you live in the Fayetteville area and buy the above tool, be very careful. I am sure that they put the ones that didn't work back on the shelf. I have other Rigid tools that work fine, but this particular one STINKS!!!
