3 years old, Ridgid ROS decided to die on me this morning. Back to hand-sanding until I can get a new sander...It is registered with the Lifetime Service Agreement, now just to jump thru the hoops.
Or it’s a good time of year to purchase a backup sander on sale and have the other repaired.
So I called Ridgid to locate the closest facility, they directed me to local HD and to go to the Pro Desk. Upon going there, I was directed to the Customer Service desk. When I explained the issue and showed them the LSA registration. The guy looked it up, called an associate to bring one off the shelf and did a on the spot replacement. I had a pdf of the receipt on my phone, he used it to do the warranty swap, nothing left for me to do except start making sawdust!
So I called Ridgid to locate the closest facility, they directed me to local HD and to go to the Pro Desk. Upon going there, I was directed to the Customer Service desk. When I explained the issue and showed them the LSA registration. The guy looked it up, called an associate to bring one off the shelf and did a on the spot replacement. I had a pdf of the receipt on my phone, he used it to do the warranty swap, nothing left for me to do except start making sawdust!