PC Did Right By Me

[Matt]

Ok, you may recall my Porter Cable router saga...
http://www.ncwoodworker.net/forums/reviews/2077-porter.cable.890.a.html

Well, after another replacement 890 had problems I wrote and emailed (again) PC Customer Service. This time they were responsive:eusa_pray

They offered to send me another 890 kit with all the goodies (I told them what I thought of the 890 series routers :qleft5. Anyway, I have a brand new 7518 sitting next to my desk (no charge):eusa_danc

I hope I haven't jinxed my new router by posting this 8-O(I have not unpacked it yet).

So, I wanted to give them kudos for doing the right thing:icon_thum The 2 customer service reps I spoke with said that they were shocked by the problems I have had. So, although I would recommend avoiding the 890 routers like the plague, I think I will give PC consideration again in future tool purchases...

 

[DaveO]

Wow, that awesome. Not only did they make it right, they made it much better the 7518 is one sweet machine.
Dave

 

[Travis Porter]

Yep, you did well to get a 7518. It is one heavy but powerful beast.

 

[Canuck]

Matt,

As DaveO said, that 7518 is a very nice a capable router. Here is a review of the router, in case you hadn't seen it.

http://www.newwoodworker.com/reviews/pc7518rvu.html

Have fun and enjoy!

Wyane

 

[Monty]

.



8-O Speechless.

 

[Matt]

Now I just need to build a nice router table... Anyone have any particular do's / don'ts for that little project?

 

[DaveT]

I just bought the plans for Norm Abram's router table. Eventually I will get around to building it.

 

[sapwood]

Great news Matt. Apparently PC really screwed up on that series. I've seen several notices about recalls on them recently. :roll: IIRC it was even in Consumer Reports.

Hope everything works out with your "upgrade" :eusa_danc I recently purchased the DeWalt 618 combo and couldn't be happier :-D

Sapwood