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  1. #1
    Senior User
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    Chris
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    Good customer service..

    I ordered two Grizzly mobile bases with the 10% discount.
    I put one under my bandsaw but it had a problem.

    20181006_145034.jpg

    20181006_150026.jpg

    Hard to see in the picture but the pedal had a flat spot that hooked the foot and forced it back and blew out the spot welds. Partially my fault because I was heavy handed with it instead of trying to find the issue.

    Anyway...I emailed Grizzly Saturday with the issue and got a response in about 20 minutes. They included a parts PDF file and asked me to let then know what parts I needed. So I sent it in...

    20181011_171330.jpg

    On my porch today... No cost, no hassle and no complaints from me.

  2. The following 13 users say Thank You to Chris C :


  3. #2
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    MarkE's Avatar
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    Mark (63)
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    Re: Good customer service..

    Good to hear positive customer service stories.
    I know you believe you understand what you think I said, but I am not sure you realize that what you heard is not what I meant.

  4. #3
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    LocoWoodWork's Avatar
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    Steve
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    Re: Good customer service..

    Good for you! Good for them also, happy customer = happy grizzly. On the other hand...weld should never have failed that easily.
    A society grows great when old men plant trees whose shade they know they shall never sit in".

  5. #4
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    LeftyTom's Avatar
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    Re: Good customer service..

    You cannot beat that with a stick.
    The thing that holds up all my woodworking is simply getting started.

  6. #5
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    KenOfCary's Avatar
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    Ken
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    Re: Good customer service..

    Every company has the occasional product failure or QC issue. It's how they deal with the problem that makes all the difference. Companies like Grizzly earn your continued support. Glad to hear it.
    I don't believe in Astrology. I'm a Sagittarius and we're skeptical.

    "May the grain be with you" - Roy Underhill

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