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  1. #16
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    Re: Sawstop - stil stopped

    Pete, with all due respect SIR I would be on the phone tomorrow and have a brief one sided conversation! Tell Sawstop they have 24 hrs to get a tech to the saw and have it running, after that, stop payment, being you are a builder, I am ex trimmer, i would call my lawyer and put it into his hands.

    ENOUGH BOVINE RESIDUE

  2. #17
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    Re: Sawstop - stil stopped

    What happens if you do not "pull the paddle out crisply"?

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  4. #18
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    Re: Sawstop - stil stopped

    Expecting SawStop to send someone on-site from across the country is ridiculous, and would probably cost more than the entire cost of the saw.

    Having you probing around on the saw is equally ridiculous.

    At my company, we would have a new saw delivered next day.

    BTW, we don’t make saws.


    Sent from my iPhone using Tapatalk Pro

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    Re: Sawstop - stil stopped

    Pete,

    You have an incredibly high amount of patience! I really like the idea of the sawstop safety factor and would have thought that for the “price of a used car saw” would have excellent customer service.

    I hope sawstop gets this issue resolved for you soon!

    Zach

  6. #20
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    Re: Sawstop - stil stopped

    Quote Originally Posted by petebucy4638 View Post


    I wonder what Sawstop does in cases where the customer does not have electrical meters or the other tools or the skill to perform the tests that they have requested. [You have not lived until you have to remove the arbor sensor from a Sawstop saw why sprawled out on a concrete floor in a chilly garage.] The relay test is done on a live 240V circuit. While I am used to doing that sort of thing, all it would take is one slip to receive a pretty harsh jolt of electricity.




    Pete
    I would ask them just that and tell them to come and get it or send you a completely new electrical control system for it. Suppose you did electrocute yourself?. How are they going to compensate you for the time?

  7. #21
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    Re: Sawstop - stil stopped

    I would call them again and ask to speak with a supervisor in the Tech Service area; tell them the problem and how you expect them to fix it at your shop sooner rather than later. The fall back option would be sending you a replacement control module or new saw and the packaging to return ship the defective one. Be nice, with no threats of legal action, etc; they're human too and civility is paramount for success.

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  9. #22
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    Re: Sawstop - stil stopped

    I am surprised. I have had my Sawstop pro for about four years. The one issue I had with the mobile base was immediately rectified by Sawstop sending me a replaceme t part immediately.
    I am also surprised noone answered your question about using the saw in cold conditions. My saw stays outside in an unheated building. Never have I had a problem running it in sub-freezing conditions.
    A good place to go when you are broke: WORK! Dave Ramsey...

  10. #23
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    Re: Sawstop - stil stopped

    Personally, I would NOT want the owner to be working on safety devices. Who is to blame if later it fails to function? Just one such incident could wipe out Saw Stop, especially in states where juries tend to award EXTRA Large" settlements, which are then increased three fold.

  11. #24
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    Re: Sawstop - stil stopped

    Quote Originally Posted by junquecol View Post
    Personally, I would NOT want the owner to be working on safety devices. Who is to blame if later it fails to function? Just one such incident could wipe out Saw Stop, especially in states where juries tend to award EXTRA Large" settlements, which are then increased three fold.
    If the safety should fail, you can be sure they will have documentation that you serviced it yourself.
    Berta

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  13. #25
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    Re: Sawstop - stil stopped

    berta YOU ARE RIGHT ON. no DISRESPECT HERE BUT, WHAT DOCUMENTATION IS THERE THAT SAWSTOP AUTHORIZED YOU TO TRY AND FIX A NEW SAW? NONE, regardless of the fact that you and tech support were working together, there is NO DOCUMENTATION that you were authorized to do so. Push comes to shove all they need do is claim you touched it, within their warranty period,therefore the warranty is hereby void.

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  15. #26
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    Re: Sawstop - stil stopped

    Pete,
    Possibly a REALLY dumb question about to come out of my computer... but you said you keep the shop around 45-55 degrees - with it so cold lately, do you know what the dew point is? could you possibly be in the transition point, where the saw is sensing moisture?

    With that said, I would think that the SS guys would have encountered this MANY times already, so it is likely a dumb scenario, but I am just thinking out loud here.

    Personally, I agree with Jeff;
    "I would call them again and ask to speak with a supervisor in the Tech Service area; tell them the problem and how you expect them to fix it at your shop sooner rather than later. The fallback option would be sending you a replacement control module or new saw and the packaging to return ship the defective one. Be nice, with no threats of legal action, etc.; they're human too and civility is paramount for success.
    Hopefully, this gets things resolved quickly.
    While I would not expect them to send a service technician, across the country, I would think a company that is selling a premium product has a method of dealing with these kinds of issues in a potentially remote setting, and to add insult to injury, I don’t consider Denver NC a remote location being so close to two large cities in the south!
    “Think about it: Everything with a power cord eventually winds up in the trash.” John Sarge, timber framer and blacksmith instructor

  16. #27
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    Re: Sawstop - stil stopped

    Has the dealer you purchased it from weighed in on the situation?

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  18. #28
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    Re: Sawstop - stil stopped

    I spend a lot more time in court than the average guy and I deal with a lot of lawyers on a regular basis. I'm not at the point where I would throw this into court. A disputed charge with Visa would get the matter resolved fairly quickly. Court would the remedy of last resort, though it is not out of the question if nothing else works.

    Pete

    Quote Originally Posted by Skymaster View Post
    Pete, with all due respect SIR I would be on the phone tomorrow and have a brief one sided conversation! Tell Sawstop they have 24 hrs to get a tech to the saw and have it running, after that, stop payment, being you are a builder, I am ex trimmer, i would call my lawyer and put it into his hands.

    ENOUGH BOVINE RESIDUE
    Pete - KD4CQZ

  19. #29
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    Re: Sawstop - stil stopped

    It bothers me that they have not offered any sort of remedy for the fault. We are still stuck on them trying to diagnose the problem. They seem to be a bit hung up on the temperature issue, but when I asked if Sawstop saws were limited to tropical climates, they said that they have their saws in Alaska and they work fine.

    Pete

    Quote Originally Posted by chris_goris View Post
    I would ask them just that and tell them to come and get it or send you a completely new electrical control system for it. Suppose you did electrocute yourself?. How are they going to compensate you for the time?
    Pete - KD4CQZ

  20. #30
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    Re: Sawstop - stil stopped

    I called the sales rep on Monday and have not heard back from him yet.

    Pete

    Quote Originally Posted by patlaw View Post
    Has the dealer you purchased it from weighed in on the situation?
    Pete - KD4CQZ

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