I finished up my third call to Sawstop technical support this morning. This time we spent over an hour trying to determine what was causing my new Sawstop professional 3hp cabinet saw from starting. Since this problem started I have loosened, cleaned and re tightened the arbor sensor, changed out the brake, tested the data port at the switch and tested the saw motor relay, and tested the saw blade rotation sensor. We also tested for a couple of error codes by using bypass mode and the paddle switch. All with no success.
As I noted in a previous thread; the saw intermittently will not start. When this happens it flashing the wet wood code - fast flashing red light. I was starting to think that it was possible a problem with the motor until I opened the relay cover and activated it manually. It started up instantly.
The tech, said that they error codes that the saw was was displaying showed "too much signal." He didn't know what would be causing the problem. We finished up with him saying that he was going to contact one of their engineers to see if they could send me a test brake to try to capture more error codes. He also suggested that I should bring the brake inside tonight where it would be warmer, then try the warm brake tomorrow morning to see if the saw would start. The temperature in my garage never goes below 45 degrees and is usually around 55 degrees when it is below freezing outside. I was not aware that Sawstop saws were cold sensitive. And if it turns out that cold brake is causing the fault, am I supposed to have remove the brake every time I stop the saw and put it someplace warm?
Have any of the Sawstop owners had cold related issues with their saws?
Three calls to Sawstop and I still have a practically brand new saw that does not work. I wonder what Sawstop does in cases where the customer does not have electrical meters or the other tools or the skill to perform the tests that they have requested. [You have not lived until you have to remove the arbor sensor from a Sawstop saw why sprawled out on a concrete floor in a chilly garage.] The relay test is done on a live 240V circuit. While I am used to doing that sort of thing, all it would take is one slip to receive a pretty harsh jolt of electricity.
If you buy a $250 washing machine and it quits working within the warranty period, the manufacturer - Maytag, Samsung, Bosch, etc.. will send a service tech to you home to fix it. But if your $3,000+ Sawstop table saw develops a fault, there are no service techs coming to your home to fix it.
This is not your grandfather's table saw. If this were a Jet, Grizzly, or Powermatic table saw, I could sort out the fault in very short order. Because of the computer-connected sensors on the Sawstop tool, it is very difficult to tell what is causing the fault. It also appears that Sawstops self-diagnostic software and sensors are not able to perform a diagnostic that can isolate the location of the problem.
This is incredibly discouraging.
I'm going to fair to Sawstop and give them some more time to fix the problem. I talked to my credit card company today and they said that I still have some time to let the merchant and the manufacturer fix the problem before the window to dispute the sale closes. I hope it does not go that far, but I have no intention of letting this go on for a lot longer.
Pete
As I noted in a previous thread; the saw intermittently will not start. When this happens it flashing the wet wood code - fast flashing red light. I was starting to think that it was possible a problem with the motor until I opened the relay cover and activated it manually. It started up instantly.
The tech, said that they error codes that the saw was was displaying showed "too much signal." He didn't know what would be causing the problem. We finished up with him saying that he was going to contact one of their engineers to see if they could send me a test brake to try to capture more error codes. He also suggested that I should bring the brake inside tonight where it would be warmer, then try the warm brake tomorrow morning to see if the saw would start. The temperature in my garage never goes below 45 degrees and is usually around 55 degrees when it is below freezing outside. I was not aware that Sawstop saws were cold sensitive. And if it turns out that cold brake is causing the fault, am I supposed to have remove the brake every time I stop the saw and put it someplace warm?
Have any of the Sawstop owners had cold related issues with their saws?
Three calls to Sawstop and I still have a practically brand new saw that does not work. I wonder what Sawstop does in cases where the customer does not have electrical meters or the other tools or the skill to perform the tests that they have requested. [You have not lived until you have to remove the arbor sensor from a Sawstop saw why sprawled out on a concrete floor in a chilly garage.] The relay test is done on a live 240V circuit. While I am used to doing that sort of thing, all it would take is one slip to receive a pretty harsh jolt of electricity.
If you buy a $250 washing machine and it quits working within the warranty period, the manufacturer - Maytag, Samsung, Bosch, etc.. will send a service tech to you home to fix it. But if your $3,000+ Sawstop table saw develops a fault, there are no service techs coming to your home to fix it.
This is not your grandfather's table saw. If this were a Jet, Grizzly, or Powermatic table saw, I could sort out the fault in very short order. Because of the computer-connected sensors on the Sawstop tool, it is very difficult to tell what is causing the fault. It also appears that Sawstops self-diagnostic software and sensors are not able to perform a diagnostic that can isolate the location of the problem.
This is incredibly discouraging.
I'm going to fair to Sawstop and give them some more time to fix the problem. I talked to my credit card company today and they said that I still have some time to let the merchant and the manufacturer fix the problem before the window to dispute the sale closes. I hope it does not go that far, but I have no intention of letting this go on for a lot longer.
Pete
I am ex trimmer, i would call my lawyer and put it into his hands.
