My SawStop CNS175 decided to stop running yesterday, after running just fine on Sunday. Blade would just barely move when turned on and within 2-3 seconds would trip either thermal overload on saw or the 20A breaker powering the outlet.
Submitted an email to SawStop support site at 7 this morning. Received an email reply around 10 a.m. (7 a.m. PST where SawStop is located) saying they would contact me. Recieved a phone call around 12:30 p.m. from Customer Service and have a new motor on the way by 1 p.m.
They think it is the start capacitor (like I thought) but their engineers want to test the motor to see why it failed with so little time on the saw.
If the motor arrives in a couple of days like they say, and works like it supposed to; I will be happy to send a nice review to their website. I think this is pretty exeptional service based on my many bad experiences.
Also, even though I have an embarrassing low number of hours on the saw, I am very happy with the performance.
Brian
Submitted an email to SawStop support site at 7 this morning. Received an email reply around 10 a.m. (7 a.m. PST where SawStop is located) saying they would contact me. Recieved a phone call around 12:30 p.m. from Customer Service and have a new motor on the way by 1 p.m.
They think it is the start capacitor (like I thought) but their engineers want to test the motor to see why it failed with so little time on the saw.
If the motor arrives in a couple of days like they say, and works like it supposed to; I will be happy to send a nice review to their website. I think this is pretty exeptional service based on my many bad experiences.
Also, even though I have an embarrassing low number of hours on the saw, I am very happy with the performance.
Brian
