SawStop Customer Service

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BrianBDH

New User
Brian
My SawStop CNS175 decided to stop running yesterday, after running just fine on Sunday. Blade would just barely move when turned on and within 2-3 seconds would trip either thermal overload on saw or the 20A breaker powering the outlet.

Submitted an email to SawStop support site at 7 this morning. Received an email reply around 10 a.m. (7 a.m. PST where SawStop is located) saying they would contact me. Recieved a phone call around 12:30 p.m. from Customer Service and have a new motor on the way by 1 p.m.

They think it is the start capacitor (like I thought) but their engineers want to test the motor to see why it failed with so little time on the saw.

If the motor arrives in a couple of days like they say, and works like it supposed to; I will be happy to send a nice review to their website. I think this is pretty exeptional service based on my many bad experiences.

Also, even though I have an embarrassing low number of hours on the saw, I am very happy with the performance.

Brian
 

ScottM

Scott
Staff member
Corporate Member
Just to get a call back and so quickly is a great example of customer service. No tool or piece of machinery is perfect. STUFF happens. It is how a company handles issues what separates them from the pack.
 

Matt Furjanic

Matt
Senior User
After owning my Sawstop Pro for 4 years, my mobile base malfunctioned. Sawstop immediately sent me a replacement part FREE of charge. They are the best!
 
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