I ordered some glass retainer clips from Rockler and all that arrived from USPS was the single sheet of instructions to return the product if not satisfied in a postal envelope - not the original packaging. Obviously something happened to the product in transit and that was all that was left. I called Rockler and explained this and the lady I spoke to said they would immediately ship out replacement product. It arrived 2 days later. Mistakes happen, but it is how they are handled that makes all the difference.
I've also recently had a similar, pleasant experience with Klingspor, where they replaced an incorrect part with no questions asked and no expense to me. I continue to do business with both outfits because of the superior way they treat their customers.
I've also recently had a similar, pleasant experience with Klingspor, where they replaced an incorrect part with no questions asked and no expense to me. I continue to do business with both outfits because of the superior way they treat their customers.