I visit both regularly and find the wood selection at HD usually better than Lowes, but customer service better at Lowes. HD's are rapidly moving forward with automated scanning stations instead of clerks. I don't like that. I want a smiling face to greet me at the register, in addition to the issue of job displacement. A friend who has been a manager with Lowes for over twenty years cited the reason. HD did a customer service survey and discovered that more than 50 percent of customers perferred the scanners over the clerks. Of course, that brings up the question: are their training techniques and personnel worse than the machines? 8-O
As with any other franchise, the quality of the local management and staff varies widely. I am an equal opportunity spender, so I continue to shop wherever I get the best deal. :mrgreen:
Sapwood