I have a 4 year old Jet 10/20 drum sander that I thought I would use occasionally when I bought it. Turns out I use it almost every day. This past Tuesday night I tried to raise the drum by turning the crank and found that the threaded hole in the arm was totally stripped and the threaded rod which raises and lowers the drum was just turning loosely in it. A little research on the internet machine informed me that I am not the only one to have this particular problem.
The next morning I called Jet and was told that there is no "fix" for the problem - I needed a new arm assembly and height adjustment screw at a cost of about $270.00 - OUCH! The closest repair shop is in Raleigh - second OUCH!. He then informed me that my machine is 4 1/2 years old and Jet warrants their woodworking machines for 5 years, so he's mailing the parts to me and they would cover the costs of the repair if I take it to Raleigh. To my surprise, the parts arrived at my door this afternoon. I decided to test my non-existent mechanical skills and attempt to repair the machine myself. After an hour or so of head scratching, I finished the repairs and the machine works like new.
So my thanks to Gale Murry at Jet technical services for his help and quick service, and to Jet for standing behind their product. Hopefully, the problem won't rear its ugly head in another 4 years.
The next morning I called Jet and was told that there is no "fix" for the problem - I needed a new arm assembly and height adjustment screw at a cost of about $270.00 - OUCH! The closest repair shop is in Raleigh - second OUCH!. He then informed me that my machine is 4 1/2 years old and Jet warrants their woodworking machines for 5 years, so he's mailing the parts to me and they would cover the costs of the repair if I take it to Raleigh. To my surprise, the parts arrived at my door this afternoon. I decided to test my non-existent mechanical skills and attempt to repair the machine myself. After an hour or so of head scratching, I finished the repairs and the machine works like new.
So my thanks to Gale Murry at Jet technical services for his help and quick service, and to Jet for standing behind their product. Hopefully, the problem won't rear its ugly head in another 4 years.