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  1. #1
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    Chat not working for me this morning

    Ron has been busy installing new chat software. It seems to have a hitch in its giddy-up this morning. Hopefully it will be fixed shortly.

    Only tried Chrome so far, lets see if one of the other browsers works.
    "Trust your own instinct. Your mistakes might as well be your own, instead of someone else’s." - Billy Wilder

    "May the grain be with you" - Roy Underhill

  2. #2
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    Re: Chat not working for me this morning

    Seems to be working with Firefox.
    "Trust your own instinct. Your mistakes might as well be your own, instead of someone else’s." - Billy Wilder

    "May the grain be with you" - Roy Underhill

  3. #3
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    Re: Chat not working for me this morning

    It hasnt worked for me in awhile

  4. #4
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    Re: Chat not working for me this morning

    Ron added new software which seems to be working fine now - at least with Firefox. We did a lot of troubleshooting of the new software this morning and worked out quite a few of the issues, but a few remain and we'll continue to refine things until it all smooths out.

    In the meantime we do need to do a little to document the new software and how to use its many new features.
    "Trust your own instinct. Your mistakes might as well be your own, instead of someone else’s." - Billy Wilder

    "May the grain be with you" - Roy Underhill

  5. #5
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    Re: Chat not working for me this morning

    If the mobile chat pop-up balloon in the lower right corner of the screen in Firefox on my tablet in desktop mode is part of this new software I'd really like to see a way to hide it. It takes up too much room.

  6. #6
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    Re: Chat not working for me this morning

    That's the kind of feedback we need. What works - what can be improved. It will take a little time, but our admins will get things tuned to please most of the people most of the time. Probably can't manage all of the people, all of the time, but we try.
    "Trust your own instinct. Your mistakes might as well be your own, instead of someone else’s." - Billy Wilder

    "May the grain be with you" - Roy Underhill

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  8. #7
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    Re: Chat not working for me this morning

    Following up, if I click the mobile chat balloon and go to that tab there's a wrench symbol in the upper right corner. Clicking that I see an option to hide the mobile chat tab on the site. I clicked that option, hit the left arrow on the box and closed the messenger tab. At first it didn't look like anything happened, but if I leave the site and come back that balloon doen't show. At first I thought that solved the problem, but if I completely shut down firefox or restart my tablet then the ballon is back and going into the wrench settings shows it reset back to the default of showing the balloon. That seems like it might be a bug -not remembering its settings. Hope that helps with what's going on.

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  10. #8
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    Re: Chat not working for me this morning

    Quote Originally Posted by nn4jw View Post
    Following up, if I click the mobile chat balloon and go to that tab there's a wrench symbol in the upper right corner. Clicking that I see an option to hide the mobile chat tab on the site. I clicked that option, hit the left arrow on the box and closed the messenger tab. At first it didn't look like anything happened, but if I leave the site and come back that balloon doen't show. At first I thought that solved the problem, but if I completely shut down firefox or restart my tablet then the ballon is back and going into the wrench settings shows it reset back to the default of showing the balloon. That seems like it might be a bug -not remembering its settings. Hope that helps with what's going on.
    They may just be storing the setting in a session cookie as those will get reset when you close down your web browser.

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  12. #9
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    Re: Chat not working for me this morning

    You're probably spot on, Ethan. It would be my prefernce, but not necessarily everyone's, for that setting to be in a persistant cookie so it could be remembered across sessions.

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