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06-16-2008, 12:57 PM
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#1 | | Delta Tech Support - Part 1 Name: Ray City: Raleigh State: NC County: Wake Join Date: Dec 2007 Age: 71  06-16-2008, 12:57 PM
Several weeks ago I asked for advice on aligning the blade in my Delta Hybrid table saw.  After many scraped nuckles, bruises, and not a few strong words, I took toolferone's advice and called Delta. I dropped it off at their service center on Capital Ave 2 weeks ago.
Today I spoke to them and found out that they have ordered me a new saw.  No questions asked, no fuss, no bother. Said to expect it in about 7 days.
I'll report back later on how all this plays out, but at this point it sure looks like the way tech support is supposed to work -- but too often does not  . Now, if they would only deliver. .gif "Drogar Laugh(DBG)") | | Views: 435 | |
06-16-2008, 01:07 PM
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#2 | | Moderator
Name: Tom City: Raleigh State: NC County: Wake Join Date: Jul 2005 Age: 47 Avg Visit Freq/Week
= 1.91 over 180 days | Re: Delta Tech Support - Part 1
Originally Posted by RayH  Now, if they would only deliver. Let me know if you need help with that part.
I am glad they are taking care of it for you. |  
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06-16-2008, 01:23 PM
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#3 |
Name: Bryan City: Burlington State: NC County: Alamance Join Date: Apr 2006 Avg Visit Freq/Week
= 6.57 over 180 days | Re: Delta Tech Support - Part 1
Its good to hear they have a soloution to your problem. I had a good experierance with the Greensboro store last week.
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06-16-2008, 04:26 PM
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#4 |
Name: Ray City: Raleigh State: NC County: Wake Join Date: Dec 2007 Age: 71 Avg Visit Freq/Week
= 6.65 over 180 days | Re: Delta Tech Support - Part 1
Originally Posted by toolferone Let me know if you need help with that part. The service center just called and asked, "why don't we just have that shipped directly to you?" Any surprise that I said, "OKAY!!"? .gif "Drogar BigGrin(DBG)")
Thanks for the offer,
RayH | |
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06-16-2008, 04:53 PM
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#5 | | President
Moderator
Name: Doug Robinson City: Raleigh State: NC County: Wake Join Date: Jul 2006 Age: 48 Avg Visit Freq/Week
= 6.96 over 180 days | Re: Delta Tech Support - Part 1
Ray:
Quick go buy some lottery tickets! With your luck you have nothing to lose.
Doug
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Doug
Undergoing yet ANOTHER shop reorganization!
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06-16-2008, 05:36 PM
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#6 | | Moderator
Name: Glenn City: Baskerville State: VA County: Mecklenburg Join Date: Jan 2008 Age: 60 Avg Visit Freq/Week
= 6.30 over 180 days | Re: Delta Tech Support - Part 1
Originally Posted by RayH The service center just called and asked, "why don't we just have that shipped directly to you?" Any surprise that I said, "OKAY!!"?
Thanks for the offer,
RayH Very cool Ray, that must have definitely made your day 
__________________  " I get knocked down but I get up again" - Chumbawamba | |
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06-16-2008, 08:09 PM
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#7 | | Webmaster
Administrator
Senior Moderator
Name: Tracy City: Salisbury State: NC County: Rowan Join Date: Feb 2008 Age: 48 Avg Visit Freq/Week
= 7.00 over 180 days | Re: Delta Tech Support - Part 1
There is nothing like quality customer service to make the pain of a defective product a pleasant transaction in the end. They have shown you that you are important to them. That is what great customer service is about. Glad it worked out for you.
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Tracy
Making Friends One Post At A Time 
The task is always worthwhile if you learn something in the process.
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06-25-2008, 10:39 AM
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#8 |
Name: Ray City: Raleigh State: NC County: Wake Join Date: Dec 2007 Age: 71 Avg Visit Freq/Week
= 6.65 over 180 days | Re: Delta Tech Support - Part 1
Maybe change the title to "Part 2"
Yesterday the delivery truck dropped off a 3' x 3' x 3' crate containing a new saw!!  Complete with a new and improved "precision" miter. Entire package looks better than the original. No dings around the cast parts, better fit on several things, and a bunch of caution decals that were missing on the original.
Oh, yes. Blade-to-miter slot alignment is right on.
I think the original may have been a "made on Friday" machine. This one really looks nice.
Many kudos to Delta Tech Support for taking quick action to solve my problem | |
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06-25-2008, 07:36 PM
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#9 | | Administrator
Name: DaveO City: Clayton State: NC County: Johnston Join Date: Aug 2005 Age: 39 Avg Visit Freq/Week
= 7.00 over 180 days | Re: Delta Tech Support - Part 1
Ray, I am really glad to hear that Delta stepped up to the plate on this one. They have been getting a bad rap lately, and it is good to hear that they haven't fouled completely. Now what are you gonna do with those extra CI wings ? 
Dave 
__________________   Nothing left to do but smile, smile, smile
Honestly Honey, that will cost around $100 $150 $200, and I need a few more tools. 
Heard from a client..."If I had your tools and experience...I could do it myself" 
"Be who you are and say what you feel, because those who mind don't matter and those who matter don't mind."
--Dr. Seuss
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