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| » Online Users: 52 | | 10 members and 42 guests | | AndyBarnhart , DaveO , enm , gator , Hickfied , jeff... , NZAPP1 , rick7938 , TexasTimbers , tjwitzig | | Most users ever online was 180, 04-22-2008 at 12:18 AM. |  | | 
08-26-2008, 03:27 PM
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#1 |
Name: James City: Mooresville State: NC County: Iredell Join Date: Jan 2006 Avg Visit Freq/Week
= 4.90 over 30 days |
How has been everyone's experience with ordering from Highland's Woodworking? I just placed an order and 3/4 of the order was back-ordered. The website didn't reflect any of the items as being out of stock. I can understand that the Narex chisels were out of stock(but was told they would be back in stock on Monday(labor day)(sic) well maybe he meant Tues) after the magazine article. But something like a Stanley #80 Cabinet Scraper was out of stock - and the person I talked to said he has no idea when it might be in stock, but hey we are sending the extra #80 blade you ordered.  Oh, well thanks for letting me vent.
James
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Credidi me felem vidisse! |  
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08-26-2008, 04:00 PM
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#2 |
Name: Jeremy City: Charlotte State: NC County: Mecklenburg Join Date: Mar 2006 Age: 30 Avg Visit Freq/Week
= 6.77 over 30 days |
Hmmm... I was down there at their physical store about a week ago. Seemed like a well run business and they were very helpful. I've never ordered online from them, but I would certain call and explain the situation and share the frustration -- as they might not be aware that they are upsetting customers.
As for the Narex chisels, I did see some on their shelf ... but not many. Several sizes were cleared out after that article posted ... so they told me. | |
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08-26-2008, 04:07 PM
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#3 |
Name: Larry Rose City: Ahoskie State: NC County: Hertford Join Date: Apr 2006 Age: 62 Avg Visit Freq/Week
= 4.20 over 30 days |
I've ordered from them several times and have had no problems at all. | |
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08-26-2008, 04:18 PM
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#4 |
Name: Bob City: Hillsborough State: NC County: Orange Join Date: May 2007 Avg Visit Freq/Week
= 7.00 over 30 days |
Nothing but good experiences here....
__________________
Carpe Lignum... Torne Lignum!
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08-26-2008, 04:33 PM
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#5 |
Name: Ray City: Vass State: NC County: Moore Join Date: May 2007 Avg Visit Freq/Week
= 5.60 over 30 days |
Several orders over the years and all worked out well. | |
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08-26-2008, 04:34 PM
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#6 |
Name: James City: Mooresville State: NC County: Iredell Join Date: Jan 2006 Avg Visit Freq/Week
= 4.90 over 30 days |
Well if anyone would have an issue it would be me, thats the way my luck runs  . Will wait to see if the rest of the chisels come in next week as promised but if they still can't tell me when the Stanley #80 will ship, I quess I can cancel on that item and pick one up local at either Woodcraft or Klingspor. I was going to pick one up last Sat. when I was at Klingspor and started talking and forgot to get it LOL. So I thought I might as well order it along with Narex chisels. 
James
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Credidi me felem vidisse! | |
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08-26-2008, 05:01 PM
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#7 | | Moderator
Name: Wayne City: Cary State: NC County: Wake Join Date: Dec 2005 Age: 61 Avg Visit Freq/Week
= 7.00 over 30 days |
I did have an issue last year. I ordered a Wolverine jig and new pair of Norton wheels. Got the jig in about 5 days, but didn't see either Norton wheel for about a month.  After a quick call to them, I found out that the manufacturer had some delays in restocking their supply. .gif "Drogar Laugh(DBG)")
They were very courteous when I called and the rep apologized numerous times during the conversation.
I figured. Hey it happens..... I would use them again, though! 
Wayne
__________________ ..............found out many years ago that Elbow Grease doesn't come in a bottle!!!! | |
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08-26-2008, 07:00 PM
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#8 | | Vice-President
Libraries Administrator
Name: Rob City: Hendersonville State: NC County: Henderson Join Date: Nov 2005 Age: 66 Avg Visit Freq/Week
= 7.00 over 30 days |
James, Despite your issues with the items you wanted being on backorder, we sure hope you used the Highland Hardware Ad link on the Index page so the site gets a little back from them (it doesn't affect your price). Just a reminder!
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Rob  Truths: There is no such thing as a 25 hour day, so why do I keep trying to cram so much into every day so it seems that way!  | |
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08-26-2008, 07:05 PM
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#9 | | Webmaster
Director
Name: DaveO City: Clayton State: NC County: Johnston Join Date: Aug 2005 Age: 38 Avg Visit Freq/Week
= 7.00 over 30 days |
I have always had great service when I have ordered from them. But I would suspect that with the Narex chisels, the demand fueled by the great FWW review has overwhelmed their stock. I am glad I ordered mine early 
Dave 
__________________   Nothing left to do but smile, smile, smile
Honestly Honey, that will cost around $100 $150 $200, and I need a few more tools. 
Heard from a client..."If I had your tools and experience...I could do it myself" 
"Be who you are and say what you feel, because those who mind don't matter and those who matter don't mind."
--Dr. Seuss
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08-26-2008, 08:00 PM
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#10 | | Asst. Webmaster
Name: Bas City: Cary State: NC County: Wake Join Date: Aug 2007 Age: 35 Avg Visit Freq/Week
= 7.00 over 30 days |
I've had a problem before with a band saw blade being slightly too short. Replacement blade: same story. Then they were out of stock, so it took a few weeks before I finally got it. But, customer service was excellent at every step of the way - it was worth the wait.
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Bas.
I don't need it. I just want it.
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08-27-2008, 10:06 AM
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#11 |
Name: David City: Pittsboro State: NC County: Chatham Join Date: Oct 2005 Age: 51 Avg Visit Freq/Week
= 3.73 over 30 days |
No bad experience here over the years. They have, by far my favorite catalogue! I read from cover to cover when that one arrives!
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David
"There is no trouble so great or grave that cannot be much diminished by a nice cup of tea" Bernard-Paul Heroux | |
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08-27-2008, 11:01 AM
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#12 |
Name: Charley City: Kannapolis State: NC County: Cabarrus Join Date: May 2008 Age: 66 Avg Visit Freq/Week
= 0.47 over 30 days |
I can only say good things about Highland Woodworking. I've been ordering from them for quite a few years by phone and by internet. The few times that items were backordered or I had problems with items received they have always made it right as soon a possible. I prefer to order from them over other sources if they stock the item that I want.
My biggest problem with them was a backordered Leigh Jig part. They had a computer crash and lost the record of my backorder. This was quickly corrected when I called to find out where the part was. Hey, SH*T happens, especially when computers are involved.
Charley | |
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08-27-2008, 11:20 AM
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#13 |
Name: Jerry Grant City: Asheville State: NC County: Buncombe Join Date: Jan 2006 Avg Visit Freq/Week
= 1.63 over 30 days |
Can't say enough good about Highland. Excellent service for many many years, on line and in store. | |
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08-28-2008, 08:54 AM
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#14 |
Name: jabguit City: Raleigh State: NC County: Wake Join Date: Jul 2008 Age: 50 Avg Visit Freq/Week
= 2.10 over 30 days |
I've done business with Highland for several years with no problems. Just received an order yesterday, and again - no issues.
__________________
Jack Briggs
Briggs Guitars
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08-30-2008, 05:30 PM
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#15 |
Name: Jim City: Lexington State: SC County: Lexington Join Date: May 2008 Avg Visit Freq/Week
= 5.37 over 30 days |
My experience has also been good in several Highland orders.
Jim | |
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